All materials sold by ABA Exam Review through either btexamreview.com or behavioranalyststudy.com are digital PDF files available for immediate download. Due to the nature of digital products which are delivered immediately upon purchase, all return and refund requests are subject to review. If products were opened and/or downloaded, no refund will be issued, unless otherwise stated. Return requests must be made within 7 days of product purchase. Approved returns are eligible to receive up to a 50% refund based on total purchase price, less fees, unless otherwise stated.